Refund policy

Grown With Care, Backed by Confidence

We want you to love your Aquager products. If something isn't right, here is how returns and refunds work.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to Start a Return

Email contact@aquagertech.com with your order number and the items you want to return. Please wait for our approval before sending anything back. Items returned without an approved return request will not be accepted.

Once approved, ship your return to the address below using a trackable shipping service, and email us the tracking number. Return shipping is paid by the customer. We are not responsible for returns lost in transit without tracking.

Return address:
Aquager Technologies Incorporated
1623 W Fulton St
Chicago, IL 60612
United States

Shipping Costs on Non-Defective Returns

If you return items that are not defective (for example, you changed your mind or ordered the wrong item):

Shipping charges you paid at checkout are non-refundable.
Orders of $40 or more ship free on the condition that the order is kept. If you return items from an order that shipped free, we will deduct the actual cost we paid to ship that order to you from your refund.
Return shipping is the customer's responsibility.

We will show you the shipping deduction when we confirm your refund.

Defective, Damaged, or Wrong Items

Please inspect your order when it arrives. If an item is defective, damaged in transit, or not what you ordered, email contact@aquagertech.com with your order number and photos. We will replace the item or give you a full refund, including all shipping costs, at no cost to you.

Non-Returnable Items

Unless they arrive defective or damaged, we cannot accept returns of opened seed packets, opened nutrients or pH solutions (pH Indicator, pH Up, pH Down), used grow media (such as clay pebbles or grow mats), live plants, sale or clearance items, and gift cards.

Kits and bundles: if you return a Home Farm, kit, or bundle and any included seeds, nutrients, pH solutions, or grow media have been opened or used, the full retail value of those opened items will be deducted from your refund, in addition to any shipping deductions.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds

We will email you once we receive and inspect your return, and let you know whether your refund is approved. Approved refunds go to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it. Items returned used, damaged, or missing parts (not due to our error) may receive a partial refund. If 15 business days have passed since your refund was approved and you have not received it, email contact@aquagertech.com.